At GamePassXbox.com, we strive to provide quality digital products and excellent customer support. Please read our Refund Policy carefully before making a purchase.
1. No Refunds for Delivered Keys
Due to the nature of digital products, all sales of Xbox Game Pass top-up keys are final once the key has been delivered to the customer.
- We do not offer refunds for successfully delivered and activated keys.
- We cannot accept returns or exchanges for digital codes once they have been emailed or otherwise made accessible to you.
2. Exceptions for Invalid or Non-Working Keys
If you receive a defective, invalid, or non-working key, we will work with you to resolve the issue.
To qualify for assistance:
- You must contact us within 72 hours of delivery.
- Provide:
- Your order number
- A screenshot or video of the error message during activation
- Proof that the key was not redeemed on your account
If the key is confirmed to be unused and faulty, we will either:
- Replace it with a working key, or
- Issue a refund at our discretion.
3. Issues Beyond Our Control
We are not responsible for issues caused by:
- Attempting to use a key in the wrong region or on an unsupported platform
- Purchasing the wrong product by mistake
- Violating Xbox or Microsoft account terms and having your account suspended
Please make sure you:
- Verify the region and compatibility of the product before purchasing
- Double-check your email address and payment details
4. Fraudulent Transactions
All transactions are subject to fraud checks. If a transaction is flagged or found to be fraudulent, we reserve the right to:
- Cancel the order
- Refuse service
- Report the incident to relevant authorities
5. How to Request Support
If you experience an issue with your key, please contact us as soon as possible:
Email: support@gamepassxbox.com
Contact Form: https://gamepassxbox.com/contact
6. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page with a new “Last updated” date.